Terms and Conditions – SiriGrains

Last Updated: 02-May-2026

Welcome to SiriGrains. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services.

1. General Overview

SiriGrains operates as an online platform offering natural, chemical-free groceries sourced directly from farmers and trusted suppliers. These Terms govern your use of our website and services.

By using this website, you confirm that you are at least 18 years old or accessing the platform under the supervision of a parent or legal guardian.

2. Products & Nature of Goods

SiriGrains specializes in food and grocery products, including millets, pulses, flours, seeds, and dry fruits.

  • All products are natural and may vary slightly in color, size, or texture due to seasonal and agricultural factors.

  • Product images are for representation purposes and may not exactly match the delivered item.

  • Availability of products is subject to stock and sourcing conditions.

3. Pricing & Payment

  • All prices listed are in INR (₹) and inclusive/exclusive of applicable taxes as indicated.

  • SiriGrains reserves the right to update pricing at any time without prior notice.

  • Payments are processed securely through third-party payment gateways. We do not store card or sensitive payment information.

  • Orders will be confirmed only after successful payment authorization.

4. Order Acceptance & Cancellation

  • Once an order is placed, you will receive an order confirmation via email or SMS.

  • SiriGrains reserves the right to cancel or refuse any order due to:

    • Product unavailability

    • Pricing or listing errors

    • Suspicious or fraudulent activity

In such cases, a full refund will be initiated.

Customers may request cancellation only before the order is dispatched.

5. Shipping & Delivery

  • Orders are processed and dispatched within the timelines mentioned on the website.

  • Delivery timelines may vary based on location and logistics conditions.

  • SiriGrains is not liable for delays caused by unforeseen circumstances such as weather conditions, transportation disruptions, or external factors.

6. Returns & Refund Policy (Important – Food Products)

Due to the nature of food and grocery items:

  • Perishable goods and consumable products are not eligible for return once delivered.

  • Returns will only be accepted in the following cases:

    • Wrong product delivered

    • Damaged or defective product upon delivery

Customers must report such issues within 24 hours of delivery with proper evidence (images/videos).

Approved refunds will be processed within a reasonable time through the original payment method.

7. Quality & Safety Disclaimer

SiriGrains ensures that products meet quality standards and are handled with care.

However:

  • Natural food products may have minor variations

  • Customers are responsible for checking product suitability based on dietary or health conditions

  • SiriGrains is not liable for allergic reactions or misuse of products

8. User Responsibilities

By using this website, you agree:

  • To provide accurate and complete information

  • Not to misuse the platform for fraudulent or unlawful activities

  • Not to attempt unauthorized access or disrupt website operations

Any violation may result in account suspension or legal action.

9. Intellectual Property

All content on the SiriGrains website, including logos, text, images, and design elements, is the property of SiriGrains and protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

SiriGrains shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Delays or interruptions beyond our control

  • Losses resulting from misuse of products or incorrect usage

Our total liability, if applicable, shall not exceed the value of the product purchased.

11. Privacy

Your use of this website is also governed by our Privacy Policy. We encourage you to review it to understand how your data is handled.

12. Changes to Terms

SiriGrains reserves the right to update or modify these Terms at any time. Continued use of the website after changes implies acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Bengaluru, Karnataka.

14. Contact Information

For any questions regarding these Terms and Conditions:

SiriGrains
Email:care@sirigrains.com
Phone: +91-7975740132

Commitment to Fair & Transparent Commerce

SiriGrains is built on trust, transparency, and quality. These Terms are designed to ensure a fair and secure experience for every customer choosing clean and natural food.