Refund & Returns Policy – SiriGrains

Last Updated: 02-May-2026

At SiriGrains, we are committed to delivering high-quality, natural, and chemical-free groceries sourced directly from trusted farmers. Due to the nature of food products, this policy outlines strict yet fair guidelines for returns, replacements, and refunds.

1. Nature of Products & Return Eligibility

SiriGrains deals in consumable food products including millets, pulses, flours, seeds, and dry fruits.

In accordance with food safety practices and FSSAI guidelines:

  • All consumable and perishable products are non-returnable once delivered.

  • Returns are only accepted under specific conditions outlined below.

2. Eligible Cases for Return / Replacement / Refund

You may request a return or replacement only in the following situations:

a) Damaged Product

  • Packaging is torn, broken, or tampered at the time of delivery

b) Incorrect Product Delivered

  • Item received does not match the order placed

c) Quality Issue (Verified)

  • Product is found to be spoiled, contaminated, or unfit for consumption at the time of opening

3. Mandatory Reporting Window

To be eligible for any claim:

  • Issues must be reported within 24 hours of delivery

  • Requests raised beyond this window will not be accepted

4. Proof Requirement (Strict)

To process your request, you must provide:

  • Clear images or videos of:

    • Product received

    • Packaging (outer and inner)

    • Order label/invoice

Requests without proper evidence may be rejected.

5. Return & Pickup Conditions

  • In applicable cases, SiriGrains may arrange pickup through logistics partners

  • Products must remain unused and in original packaging

  • We reserve the right to inspect returned items before approving refunds

6. Refund Process (Razorpay Compliance)

Once your request is approved:

  • Refunds will be processed to the original payment method

  • Processing time: 5–7 business days (depending on bank/payment provider)

For COD (Cash on Delivery) orders:

  • Refunds may be processed via bank transfer or store credit after verification

All refunds are handled in compliance with Razorpay’s payment and refund policies.

7. Non-Eligible Scenarios

Refunds or returns will NOT be accepted in the following cases:

  • Change of mind after delivery

  • Incorrect storage by the customer leading to spoilage

  • Minor natural variations in size, color, or texture

  • Delay in reporting beyond 24 hours

  • Products partially consumed

8. Order Cancellation Policy

  • Orders can be canceled only before dispatch

  • Once shipped, cancellation is not allowed

Refund for canceled orders (if prepaid) will be processed within standard timelines.

9. Failed Deliveries

In cases where delivery fails due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

SiriGrains reserves the right to:

  • Reattempt delivery (additional charges may apply), or

  • Deduct shipping/logistics charges from refund (if applicable)

10. Quality Assurance Commitment

SiriGrains ensures:

  • Careful sourcing from trusted farmers

  • Proper handling and packaging

  • Quality checks before dispatch

However, due to the natural nature of food products, slight variations may occur and are not considered defects.

11. Contact for Claims

For any return or refund request, contact:

SiriGrains Support Team
Email: care@sirigrains.com
Phone: +91-7975740132

Include your Order ID and supporting evidence for faster resolution.

12. Policy Updates

SiriGrains reserves the right to modify this policy at any time without prior notice. Updated policies will be published on this page.

Our Commitment

We aim to provide safe, clean, and natural food products while maintaining transparency and fairness in every transaction. This policy ensures a balance between customer satisfaction and food safety standards.