FAQ - sirigrains.com

📌 ORDERING & SHIPPING

Q1: Do you offer free shipping?

A1: Yes, we offer free shipping on all orders above ₹599. For orders below ₹599, a nominal shipping fee of ₹50 applies. All our products are shipped from Bangalore, Karnataka.

Q2: How long does delivery take?

A2: Delivery typically takes 3-5 business days for most locations in India. For Bangalore addresses, delivery is faster – usually 2-3 business days. Remote areas may take 5-7 business days. You will receive a tracking link via SMS/Email once your order is shipped.

Q3: Do you ship internationally?

A3: Currently, we ship only within India. We are working on international shipping options and will announce when available. For international inquiries, please contact us at [your email].

Q4: How can I track my order?

A4: Once your order is shipped, you will receive an SMS and Email with a tracking link and tracking number. You can also track your order by logging into your account on our website and visiting the “Orders” section.

Q5: What payment methods do you accept?

A5: We accept all major payment methods including:

Credit/Debit Cards (Visa, Mastercard, RuPay)
UPI (Google Pay, PhonePe, Paytm, BHIM)
Net Banking (all major banks)
Wallets (Paytm, Amazon Pay)
Cash on Delivery (COD) – available for orders under ₹2000

Q6: Can I modify or cancel my order after placing it?

A6: Orders can be modified or cancelled within 2 hours of placing them. After that, the order enters our processing system and cannot be changed. Please contact our support team immediately at +91-7975740132 with your order number.

📌 PRODUCTS & INGREDIENTS

Products & ingredients faq's

Q7: What are Positive Millets (Siridhanyas)?

A7: According to Dr. Khader Vali (Millet Man of India), Positive Millets (Siridhanyas) are the 5 specific millets that have unique healing properties. They are:

Foxtail Millet (Kakum/Navane) – Lung health, asthma, Parkinson’s
Kodo Millet (Kodon/Varagu) – Blood purification, sound sleep
Little Millet (Kutki/Samai) – Reproductive health, PCOD, fertility
Barnyard Millet (Sanwa/Oodhalu) – Thyroid, liver, lactation
Browntop Millet (Makra/Korale) – Ovaries, BP, piles, fissures

These are considered the only grains that truly heal and reverse lifestyle diseases.

Q8: What is the difference between the 5 Siridhanyas?

A8: Each of the 5 Positive Millets has unique health benefits:

Millet	Primary Benefit	Best For
Foxtail	Lung health, asthma	Respiratory issues, Parkinson’s
Kodo	Blood purification, sleep	Diabetes, insomnia, cholesterol
Little	Reproductive health	PCOD, fertility, period regulation
Barnyard	Thyroid, liver	Thyroid disorders, lactation
Browntop	BP, piles	High blood pressure, digestive issues

For a complete healing protocol, rotate all 5 millets every 2-3 days.

Q9: Are your products organic and FSSAI certified?

A9: Yes, all SiriGrains products are 100% natural and our facility is FSSAI certified (License No. available on request). While not all products are certified organic, they are grown using traditional, low-chemical methods and are completely free from artificial preservatives, colors, and additives.

Q10: What is the shelf life of your products?

A10: Shelf life varies by product type:

Product Type	Shelf Life (Unopened)	After Opening
Whole Millets (Grains)	6 months	6 months (airtight container)
Millet Flours	4 months	3 months (refrigerate)
Popped (Roasted) Flours	6 months	4 months (refrigerate)
Wood Pressed Oils	9 months	6 months (cool, dark place)
Dry Fruits (Almonds, Cashews)	12 months	6 months (refrigerate)
Spices (Whole)	24 months	12 months
Spices (Ground)	12 months	6 months

Q11: Do you use any preservatives or additives?

A11: Absolutely not. All SiriGrains products are 100% natural with no preservatives, no additives, no artificial colors, and no chemical treatments. Our millets are unpolished. Our oils are wood pressed with no chemicals. Our dry fruits are naturally dried. What you see is what you get – pure, traditional food.

Q12: Are your products gluten-free?

A12: Most of our products are naturally gluten-free, including:

All millets (Foxtail, Kodo, Little, Barnyard, Browntop, Proso, Ragi, Jowar, Bajra)
All millet flours and popped flours
All seeds (Pumpkin, Flax, Chia, Sunflower, Sesame)
All dry fruits and spices
Wood pressed oils

Note: Our Khapli (Emmer) Wheat Flour contains gluten and is clearly labeled.

Q13: Are your products Jain-friendly (no onion, no garlic)?

A13: Yes, all SiriGrains products are 100% Jain-friendly. We do not use onion, garlic, or any root vegetables in any of our products. Our millets, flours, oils, dry fruits, and spices are all suitable for Jain, sattvic, and fasting diets.

Q14: What is the difference between wood pressed and refined oils?

A14: Wood pressed oils (also called cold pressed or kachi ghani oils) are extracted using traditional wooden presses at below 40°C. This preserves all natural nutrients, antioxidants, and flavors. Refined oils are processed at 200-260°C using chemicals like hexane, which destroys nutrients and creates harmful trans fats.

Feature	Wood Pressed	Refined
Temperature	Below 40°C	200-260°C
Chemicals	None	Hexane, bleaching agents
Nutrients	100% preserved	85-90% destroyed
Trans Fats	0%	1-4%
Shelf Life	9 months	12-24 months

📌 HEALTH & NUTRITION

HEALTH & NUTRITION faq's

Q15: Which millet is best for diabetes?

A15: All 5 Positive Millets (Siridhanyas) are excellent for diabetes due to their low glycemic index. However, Proso Millet and Kodo Millet lead all millets in resistant starch content (up to 45%), which is particularly beneficial for blood sugar control. For daily consumption, rotate between Foxtail, Barnyard, and Kodo millets for variety.

Tip: For best results, use whole grains (not flours) and prepare as Ambali (fermented porridge) as recommended by Dr. Khader.

Q16: Which millet is best for weight loss?

A16: Foxtail Millet has the highest fiber content (19g/100g), making it the most satiating. Barnyard Millet is also excellent with 13g fiber per 100g. For weight loss, replace rice and wheat with any of the 5 Positive Millets. The high fiber keeps you full longer, reducing overall calorie intake.

Q17: Is ragi good for bones (calcium)?

A17: Yes – ragi is the world’s richest plant source of calcium! Red finger millet (ragi) contains 344mg of calcium per 100g – that’s 10x more than brown rice and 3x more than milk. Regular ragi consumption supports bone density, prevents osteoporosis, and is excellent for growing children, pregnant women, and elderly family members.

Q18: Is jowar good for heart health?

A18: Yes – jowar (sorghum) is excellent for heart health. It contains 164mg of magnesium per 100g, which helps maintain healthy blood pressure. The high fiber content (6.3g/100g) helps lower LDL (bad) cholesterol. The potassium content (318mg/100g) further supports cardiovascular health.

Q19: Are millets good for children?

A19: Yes, millets are excellent for children. They provide:

Calcium (ragi) for growing bones
Iron to prevent anemia
Protein for muscle development
Fiber for healthy digestion
Complex carbohydrates for sustained energy

Start with ragi porridge for babies 6+ months (consult your pediatrician first). For older children, foxtail millet upma and barnyard millet khichdi are popular and nutritious options.

Q20: Can millets be given to babies?

A20: Yes, but with precautions. Ragi (finger millet) porridge is the traditional first food for babies in Karnataka (6+ months). It is easily digestible, rich in calcium and iron, and naturally gluten-free. Our popped ragi flour is ideal – just mix with warm water or breast milk, no cooking required.

Important: Always consult your pediatrician before starting solids. Start with small amounts (1-2 teaspoons) and watch for any adverse reactions.

Q21: Are millets safe during pregnancy?

A21: Yes, millets are highly recommended during pregnancy. They provide:

Folate – essential for fetal neural tube development
Iron – prevents pregnancy anemia
Calcium – supports fetal bone development
Fiber – prevents constipation (common during pregnancy)
B-vitamins – support energy and nervous system

Note: Always consult your doctor before making significant dietary changes during pregnancy. Consume millets in moderation as part of a balanced diet.

Q22: How much millet should I eat daily?

A22: For adults, 50-100g of dry millet per day (about ½ to 1 cup cooked) is recommended. For the Ambali (fermented porridge) healing protocol, Dr. Khader recommends eating millets for all 3 meals for 6-9 weeks for serious health conditions.

For daily maintenance, replace one meal (lunch or dinner) with millets. Rotate between different millets every 2-3 days for maximum benefits.

📌 COOKING & PREPARATION

COOKING & PREPARATION FAQ'S

Q23: How do I cook foxtail millet?

A23: Basic Method:

Soak: 30 minutes (optional but recommended)
Water Ratio: 1 cup millet : 2 cups water
Cooking: Pressure cook for 1 whistle + 10 minutes rest, OR simmer covered for 12-15 minutes
Pro tip: Dry-roast drained millet in 1 tsp ghee for 2 minutes before cooking – prevents clumping and adds nutty flavor

Quick Reference:

Millet	Water Ratio	Soaking	Cooking Time (Pressure)
Foxtail	1:2	30 min	1 whistle
Little	1:2.5	30 min	2 whistles
Kodo	1:2.5	30 min	3 whistles
Barnyard	1:2	Not required	1 whistle
Browntop	1:2.5	6-8 hours	3-4 whistles

Q24: How do I make ragi porridge (Ambali)?

A24: Ambali is the traditional fermented millet porridge recommended by Dr. Khader for healing.

Ingredients:

1 cup whole ragi (or other positive millet)
6-10 cups structured water (copper vessel rested water)

Method:

Soak millets for 6-8 hours
Boil in the same water until cooked
Cool to room temperature
Cover with cotton/khadi cloth (not plastic)
Ferment for 7-8 hours
Do NOT add salt during fermentation – it kills beneficial bacteria

For popped ragi flour (instant version):

Mix 1 tbsp popped ragi flour with warm water/milk – ready immediately, no fermentation needed

Q25: How do I make jowar roti without cracking?

A25: Jowar rotis can be tricky because jowar flour lacks gluten. Here’s the secret:

Tips for perfect jowar rotis:

Use warm water – cold water makes the dough stiff
Add enough water – the dough should be soft, not dry
Rest the dough – cover and let sit for 10-15 minutes
Use wet hands – dip fingers in water while patting the roti
Pat, don’t roll – use wet fingers to pat the roti into shape
Use plastic sheets – roll between two greased plastic sheets if you struggle with patting

For even easier rotis, try our Popped Jowar Flour – the popping process makes the dough more pliable and rotis less likely to crack.

Q26: Do I need to soak millets before cooking?

A26: Yes, for most millets. Soaking reduces cooking time, improves digestibility, and enhances nutrient absorption by reducing antinutrients (phytates).

Millet	Soaking Required	Soaking Time
Foxtail	Recommended	30 minutes
Little	Recommended	30 minutes
Kodo	Recommended	30 minutes
Barnyard	Optional	Not required
Browntop	Essential	6-8 hours
Proso	Recommended	4-6 hours
Ragi (grain)	Recommended	3-4 hours
Jowar (grain)	Recommended	4-6 hours
Bajra (grain)	Recommended	3-4 hours

For flours: No soaking required, but use warm water for dough.

Q27: How do I use popped (roasted) flour?

A27: Popped (roasted) flours are pre-cooked and ready to use instantly – no cooking required!

Popped Flour	Instant Use Method
Popped Ragi Flour	Mix 1 tbsp with warm water/milk – baby porridge in 30 seconds
Popped Jowar Flour	Mix with warm water for dough – softer, more pliable rotis
Popped Flour General	Add to smoothies, make instant upma (dry roast then add water), use in baking

Unlike raw flours that require 5-8 minutes of cooking, popped flours are ready the moment you add warm liquid.

Q28: What is the water to millet ratio?

A28: Water ratios vary by millet and cooking method:

Pressure Cooker (with soaking):

Millet	Water Ratio	Whistles
Foxtail	1:2	1
Little	1:2.5	2
Kodo	1:2.5	3
Barnyard	1:2	1
Browntop	1:3	3-4
Ragi (grain)	1:3	3
Jowar (grain)	1:3	4
Bajra (grain)	1:3	4-5

Open Pot: Use same ratios but cook for 15-20 minutes until water is absorbed.

Q29: Can I make dosa from millet flour?

A29: Yes! Making dosa from millet flour is much faster than traditional soaking/grinding.

Recipe:

Mix millet flour + rice flour + urad dal flour (2:1:1 ratio)
Add water to make dosa batter consistency
Ferment for 6-8 hours (or overnight)
Make dosas as usual

This works with foxtail, jowar, ragi, and mixed millet flours.

Q30: How do I store millet flour to keep it fresh?

A30: Millet flour contains natural oils that can turn rancid. Follow these rules:

Store in airtight container – glass or steel (not plastic)
Keep in cool, dry place – away from sunlight, heat, and humidity
Refrigerate for longer storage – extends shelf life to 6 months
Never store near spices/onions – flour absorbs strong odors
Use within 3 months of opening – for best flavor and nutrition
Keep whole grains whole – grind only what you need (flour goes rancid faster than grain)

📌 DR. KHADAR LIFESTYLE

DR. KHADAR LIFESTYLE faq's

Q31: Who is Dr. Khader Vali (Millet Man of India)?

A31: Dr. Khader Vali is a US-returned scientist, PhD from Indian Institute of Science, Bengaluru, and recipient of the Krushiratna Award. After working at Dupont in the US, he returned to Mysore and dedicated his life to researching traditional grains and their healing properties. He treats over 100 patients daily at his residence in TK Layout, Mysore, helping them reverse lifestyle diseases through food as medicine. He is widely known as the “Millet Man of India” .

Q32: What are the 5 Positive Millets according to Dr. Khader?

A32: According to Dr. Khader Vali’s 30+ years of research, the 5 Positive Millets (Siridhanyas) are the only grains that truly heal:

Millet	Hindi Name	Primary Benefit
Foxtail Millet	Kakum	Lung health, fever, seizures, Parkinson’s
Kodo Millet	Kodon	Blood purification, sound sleep, asthma
Little Millet	Kutki	PCOD, infertility, reproductive health
Barnyard Millet	Sanwa	Thyroid, pancreas, liver, lactation
Browntop Millet	Makra	Ovaries, BP, thyroid, piles, fistula

All other grains (rice, wheat, ragi, bajra, jowar for sick individuals) should be avoided during the healing phase.

Q33: What foods should I avoid according to Dr. Khader?

A33: According to the Dr. Khadar Lifestyle document, these foods are avoidable:

Category	Avoid
Grains	All rice varieties, wheat, soya beans, sweet corn
Oils	All machine-processed oils and refined oils
Sweeteners	Sugar, sugarcane jaggery, commercial honey
Dairy	A1 and A2 animal milk (for serious conditions)
Other	Non-vegetarian food, eggs, tea, coffee, cool drinks, bakery items, chocolates, noodles, processed foods, maida, dry fruits, dates, imported fruits

Advisable foods: 5 Positive Millets, seasonal local fruits, organic vegetables, palm jaggery, sea salt/rock salt, bull-driven wooden ghani oils.

Q34: What is Ambali (fermented millet porridge)?

A34: Ambali (also called Khameer) is the traditional fermented millet porridge that Dr. Khader recommends for healing serious health conditions. According to the document: *“Ambali is an elixir for humans health. If you are suffering from any serious chronic health condition, eating fermented porridge / ambali for all 3 meals for 6-9 weeks will help you speed up your recovery.”*

Strict rules for Ambali:

Use structured water (copper vessel rested water)
Soak millets for 6-8 hours
Do NOT add salt while preparing – kills good bacteria
Cover with cotton/khadi cloth during fermentation
Ferment for 7-8 hours

Q35: What is the daily routine recommended by Dr. Khader?

A35: According to the Dr. Khadar Lifestyle document (Page 9):

Time	Activity
Before sunrise	Wake up, brush with activated charcoal/neem stem
Sunrise	Watch orange sun for 10 mins, meditate 10 mins
Morning	Walk for 75 minutes (duration > speed)
Throughout	Use structured water (copper vessel)
Meal timing	2 meals a day ideal after 40 years
Evening	Walk 30-45 mins, watch sunset 10 mins
Night	Make sleeping room dark, no electronic gadgets
Daily	Spend time in nature, reserve 30 mins for helping others

Q36: How do I prepare Kashaya (herbal decoction)?

A36: Kashaya is the herbal decoction recommended in Dr. Khader’s protocol:

Basic Method:

Add leaves (½ fistful of small leaves or 3-4 bigger leaves) or other ingredients
Add to 200ml of structured water
Boil for 4-5 minutes
Filter and drink warm
Add palm jaggery if required

Different health conditions require different leaves for the decoction. Refer to the Dr. Khadar Lifestyle document for condition-specific protocols.

📌 RETURNS & REFUNDS

RETURNS & REFUNDS FAQ'S

Q37: What is your return policy?

A37: We offer a 7-day return policy for unopened products. If you are not satisfied with your purchase for any reason, you may return the product within 7 days of delivery, provided:

The product is unopened and seal is intact
The product is in original packaging
You have the original invoice

Non-returnable items: Perishable items (fresh produce) and products damaged due to customer mishandling.

Q38: How do I initiate a return?

A38: To initiate a return:

Contact our customer support at +91-7975740132 or email [your email]
Provide your order number and reason for return
Our team will provide return shipping instructions
Pack the product securely in original packaging
Ship the product back to our address

We recommend using a trackable shipping method for returns.

Q39: How long does it take to process a refund?

A39: Once we receive and inspect your returned product:

Refund processing takes 5-7 business days
Refunds are issued to the original payment method
You will receive an email confirmation when your refund is processed

Note: Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product).

Q40: What if I receive a damaged or incorrect product?

A40: If you receive a damaged product or the wrong product:

Do not discard the original packaging
Take clear photos of the damage or incorrect product
Contact us within 48 hours of delivery at +91-7975740132
Provide your order number and photos
We will arrange a free replacement or full refund immediately

We take quality control seriously and will resolve any issues promptly.

Q41: Are there any items that cannot be returned?

A41: The following items are non-returnable:

Products where the seal is broken or packaging is opened (for hygiene reasons)
Products damaged due to customer mishandling (not transit damage)
Perishable items (if any)

If you receive a defective or damaged product, we will replace it free of cost regardless of these restrictions.

Q42: Who pays for return shipping?

A42: Return shipping costs depend on the reason for return:

Our error (wrong product, damaged, defective): We pay return shipping
Customer change of mind (unopened product): Customer pays return shipping

We recommend using a trackable shipping method for returns. Original shipping charges are non-refundable for customer-initiated returns.

📌 WHOLESALE & BULK ORDERS

WHOLESALE & BULK ORDERS faq's

Q43: Do you offer wholesale pricing?

A43: Yes, we offer wholesale pricing for bulk orders. Whether you are a:

Small business (cafe, restaurant, health center)
Reseller (retail store, online seller)
Joint family buying in bulk
Institution (schools, hostels, corporate cafeterias)

Contact our wholesale team at +91-7975740132 for a customized quote.

Q44: What is the minimum quantity for bulk orders?

A44: Minimum quantities vary by product:

Product Category	Minimum Order
Whole Millets (Grains)	5kg per variety
Millet Flours	5kg per variety
Wood Pressed Oils	5L per variety
Dry Fruits	2kg per variety
Spices	1kg per variety
Mixed/Packs	5 pieces

For custom requirements, please contact us directly.

Q45: Can I get custom packaging for corporate gifting?

A45: Yes! We offer custom packaging for:

Diwali gifting – Premium gift boxes with assorted products
Corporate gifting – Custom branding and packaging
Wedding favors – Small gift packs for guests
Festive occasions (Rakhi, Pongal, Sankranti)

Minimum order quantity applies. Contact us at +91-7975740132 for design options and pricing.

Q46: How do I place a bulk order?

A46: To place a bulk order:

Call or WhatsApp +91-7975740132
Email [your email]
Provide list of products and quantities
Our team will share pricing and availability
Confirm order and make payment
Order will be shipped within 5-7 business days

Q47: Do you offer discounts for recurring bulk orders?

A47: Yes. For customers placing recurring orders (monthly/quarterly), we offer:

5% additional discount on subscription orders
Priority processing and shipping
Dedicated account manager
Custom payment terms for established accounts

Contact our wholesale team to set up a recurring order schedule.

📌 ACCOUNT & SUPPORT

ACCOUNT & SUPPORT FAQ'S

Q48: How do I create an account?

A48: Creating an account is easy:

Click the Account/Login icon on the top right
Click “Create an Account”
Enter your name, email, and phone number
Create a password
Click “Register”

Benefits of creating an account:

Faster checkout
Order history and tracking
Save multiple shipping addresses
Earn loyalty points (coming soon)

Q49: How can I reset my password?

A49: To reset your password:

Click Account/Login
Click “Forgot Password?”
Enter your registered email address
Check your email for a reset link
Follow the link to create a new password

If you don’t receive the email within 5 minutes, check your spam folder or contact our support team.

Q50: How do I subscribe to your newsletter?

A50: Subscribe to our newsletter to receive:

Exclusive discounts for subscribers
New product announcements
Health tips and recipes
Seasonal offers (Diwali, Sankranti, etc.)

How to subscribe:

Enter your email in the newsletter signup box at the bottom of our website
Check your inbox and confirm your subscription

We never share your email with third parties.

Q51: How can I contact customer support?

A51: You can reach our customer support team through multiple channels:

Channel	Details
Phone/WhatsApp	+91-7975740132
Email	[your email]
Contact Form	Available on our Contact Us page
Live Chat	Bottom right corner (Click to Chat)
Social Media	[Your social handles]

Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

Q52: What are your customer support hours?

A52: Our customer support team is available:

Day	Hours
Monday – Friday	10:00 AM – 7:00 PM IST
Saturday	10:00 AM – 5:00 PM IST
Sunday	Closed (order via website – support resumes Monday)
National Holidays	Closed (order via website – support resumes next working day)